• The phone number and area code where you can be reached.
• Your location - exact address or nearest intersection or exit number.
• A description of your vehicle - color, make, model and year.
• License plate number.
• Your AAA membership number or insurance information, if applicable.

You also should:

• Describe as thoroughly as possible the nature of the problem.
• Explain if your vehicle requires special towing equipment or pre-transport preparation. For example, failure to properly disengage automatic air ride or drive train devices may result in vehicle damage. Check your owner's manual for specific instructions.
• Make certain the service provider is aware of any unusual circumstances that may require special towing or transport considerations such as unusual vehicle, large number of passengers, infants, medical needs, etc.
• Most motor clubs expect the tow truck driver to offer transportation to the towing destination. Unless you are able to arrange for a ride from the breakdown site with a trusted family member or friend, it is best to ride with the tow truck driver rather than rely on assistance from a stranger. Your motor club may be able to arrange for alternative or additional transportation needs such as a taxi or rental vehicle.
• Find out the towing distance to the service garage and the charge for that towing before your vehicle is moved.
• Make sure fees and charges are disclosed. A reputable firm usually will provide a written estimate, and you should request one when the service truck arrives.

Next: Determine how long you have to wait.>>