10. What to do when help arrives. Reputable firms have trained personnel who understand what to do in most situations. It's important to remain calm and cooperative.
- Ensure a reliable firm is dispatched to service your vehicle. Your garage or tow firm will disclose the name of the company or driver to you at the time you call for or confirm the service.
- Ensure the vehicle and driver that offers to provide assistance are the same as you requested.
- Do not attempt to help the service representative unless he or she asks for assistance.
Next: Know your rights and responsibilities. >>
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