Type of Service Requests
The Club allows one normally equipped service vehicle and one driver for each service request. You must pay for any special or additional equipment or personnel at the time of service and at the prevailing commercial rates.
The following types of RAS are normally available:
STARTING: If your vehicle’s battery is weak or dead, the Club will provide an electrical boost (jump start). If it cannot be started, the Club will provide a tow.
TOWING: If your car requires towing, the Club will provide one tow per breakdown to either the servicing facility’s station (if they provide repair services) or to a destination within three miles of the point of breakdown. For towing to any other destination, the Club covers the charge for the hook-up and the first three miles of towing. Beyond three miles of towing, you will be charged the service provider’s normal commercial rate per mile or fraction thereof, not to exceed $3.00 per mile. The Club will not reimburse such mileage charges.
Towing will be provided for light duty trailers being towed at the time of disablement. The member, however, will be charged for any related charges.
Members will be charged for flatbed service when not required by the vehicle manufacturer. Flatbed service charges are not applicable if required due to accident damage or if it is the service provider’s primary service vehicle.
Any long distance tow, or a tow to a facility other than the servicing facility, may have to be deferred to a time when the contractor can make the tow without affecting the normal RAS service he provides. Such a delay will not normally be more than a few hours.
Service will be provided to the member in accordance with the rules, unless prohibited by law. Storage charges or additional tows are not covered. The Club and/or contractors may seek reimbursement from insurance companies and/or repair facilities, when appropriate.
EXTRICATION: Extrication service for your vehicle, except when it is snowbound in its normal parking space (your driveway, parking lot, or on the street), will be provided if it can be safely reached from a normally traveled road or established thoroughfare Shoveling snow from around a vehicle or cleaning a road or driveway is not provided by the Club.
TIRE SERVICE: The Club will replace a flat tire with the inflated spare from your vehicle. If more than one tire is deflated or if an inflated spare is not available, we will tow the vehicle. Tire service is excluded for dual wheel vehicles.
OUT OF FUEL: A limited amount of fuel will be delivered to your disabled vehicle, enabling you to reach the nearest service station where fuel can be purchased. Payment for the fuel must be made to the service provider upon delivery.
LOCK-OUT/LOCKSMITH SERVICE: If your vehicle’s keys are locked inside your vehicle, service is available to attempt to unlock your vehicle. If your vehicle key is lost, broken, or the service provider cannot gain entry, the Club will provide locksmith service, or reimbursement of commercial locksmith service up to $50.
MINOR REPAIRS: Minor mechanical first aid will be attempted at the scene to place the disabled vehicle in a drivable condition when able to do so safely, conveniently, and effectively. These small repairs cannot be guaranteed and members should immediately proceed to a repair facility to consult a mechanic.
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