If you still assume your car is serviced by a grease monkey or vo-tech grad that lacked career options, your thinking is as out-of-date as a Model T. Auto repair is now a high-tech industry. Today's vehicle has more computing power than the spacecraft's used in the Apollo missions.
The "shade tree mechanic" is no more. Today's technician is in a demanding and rapidly changing profession. And to stay in a very competitive business, a repair facility must be operated as a business committed to quality service, control of overhead, and good customer relations.
Consumers willing to improve their communication with technicians can ensure that repair facilities deliver reliable work at a fair price. A spirit of partnership speeds accurate diagnosis and saves you money.
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