Arrive to pick up your vehicle at least half an hour before closing time. This gives you the opportunity to test drive your car and bring it back immediately if the problem persists. If you feel a problem persists, ask someone from the shop to accompany you on a road test. Clearly state the correction you want and give the shop the chance to correct any errors or oversights.

If you are really happy, a sincere thank you note recapping the specifics of the repair is a good step in strengthening your relationship with the shop.

If a problem persists, and the shop owner does not respond to your concerns, contact the Consumer Complaint Division of your state's Attorney General's office and the Better Business Bureau. If the facility participates in the AAA Approved Auto Repair program and you are a AAA member, call AAA and request mediation or arbitration.

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